• Pensioner racks up £80 mobile bill calling council helpline

    5 monthes ago - By The Guardian

    Charges mounted as he was kept on hold to emergency out-of-hours service I'm a disabled pensioner and recently incurred an £80 mobile phone bill by calling my local authority emergency out-of-hours adult care department. I made several calls that day, being in extremis, and it has a queuing system which you have to wait on while the seasons change. If I'd known it was going to cost that much, I might have just waited until somebody noticed they hadn't seen me around for a few weeks. How can it justify a premium-rate number for essential services? PC, Devizes, Wiltshire
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