• Why won't Asos deliver the refund that I'm due?

    18 days ago - By The Guardian

    The law is clear about what I should get back after returning an item Can you ask the fashion retailer Asos why it won't refund me the delivery charge on some clothes I bought but later sent back because they were the wrong size? While it has agreed to refund the cost of the items, it refuses to refund me the £4 delivery charge. It claims it is operating within consumer contract law , but my research suggests otherwise.
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