• NHS sent my wife a penalty notice for getting a prescription

    6 days ago - By The Guardian

    Unknown to her, her prepay certificate had been returned as ‘incorrect address' and been cancelled My wife has a direct debit for an NHS prescription prepay certificate, which auto-renews every year. Recently, she received a penalty charge notice for a prescription she collected three months ago. It appears that last year her new certificate was returned as undelivered to the issuer, NHS Business Services Authority , because of an “incorrect address”, even though we haven't moved. NHSBSA therefore cancelled the direct debit and the auto-renewal. We were unaware of this, and my wife...
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